Refund Policy

A legal disclaimer

Refund Policy for JessicaMartin.org

Last Updated: August 04, 2025 At JessicaMartin.org ("we," "us," or "our"), we strive to ensure your satisfaction with our products, including natural health items, parenting resources, and holistic wellness products purchased through our website (the "Site"). This Refund Policy outlines the terms under which you may request a refund or return for eligible purchases. By making a purchase on the Site, you agree to this Refund Policy, which forms a legally binding agreement between you and us. This policy complies with applicable U.S. federal laws, including the Federal Trade Commission (FTC) guidelines on truthful advertising and consumer protection, as well as Arizona state laws under the Arizona Consumer Fraud Act (A.R.S. § 44-1521 et seq.), which prohibit deceptive practices and require clear disclosure of refund terms. While there is no federal mandate requiring a refund policy for e-commerce businesses, we provide this policy to promote transparency and comply with state requirements for conspicuous posting of terms. If no policy is posted, Arizona law may entitle consumers to refunds within a reasonable time for non-defective items. We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued purchases after changes constitute acceptance of the revised policy.

1. Eligibility for Refunds and Returns

We offer refunds or exchanges for most physical products under the following conditions: - **Timeframe**: You must request a refund or return within 30 days of the delivery date (or shipment date if undelivered). This aligns with common e-commerce practices and provides a reasonable period under consumer protection laws. - **Condition of Items**: Products must be returned in their original, unused condition, with all tags, packaging, and accessories intact. We reserve the right to inspect returned items and deny refunds for items that show signs of use, damage, or alteration. - **Defective or Damaged Items**: Regardless of the above, we will provide a full refund, replacement, or repair (at our discretion) for any product that arrives defective, damaged, or not as described. This is required under federal and state laws, including implied warranties under the Uniform Commercial Code (UCC), adopted in Arizona. Notify us within 7 days of receipt for defective items. - **Full or Partial Refunds**: Eligible returns receive a full refund of the product price. Shipping and handling fees are non-refundable unless the return is due to our error (e.g., defective item or incorrect shipment). For partial refunds (e.g., if accessories are missing), we will deduct a reasonable amount based on the item's diminished value. - **Digital Content and Services**: Downloads, videos, articles, or digital resources are non-refundable once accessed or downloaded, unless defective. Community memberships or subscriptions may be cancelled, but refunds are prorated for unused portions only.

2. Exceptions and Non-Refundable Items

Certain items are non-refundable or subject to restrictions to prevent abuse and comply with hygiene and safety standards: - Personalized or custom-made products (e.g., engraved wellness items). - Perishable goods (e.g., certain natural health supplements with expiration dates). - Intimate or sanitary items (e.g., personal care products) once opened. - Gift cards or promotional credits. - Items purchased through affiliate links (refunds handled by the affiliate merchant's policy). - Sale or clearance items marked as "final sale." We do not accept returns for buyer's remorse on non-defective items beyond the 30-day window, as there is no federal "cooling-off" period for online purchases.

3. Return Process

To initiate a return or refund:

1. Contact us at info@jessicamartin.org with your order number, reason for return, and photos (if applicable for damaged items).

2. We will provide a return authorization and shipping instructions. You are responsible for return shipping costs unless the return is due to our error.

3. Ship the item to our Arizona address (provided upon authorization) within 14 days of approval.

4. Upon receipt and inspection, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. For Arizona residents, if a store credit is issued instead of a cash refund (where permitted), it must be valid for at least 2 years.

4. International Returns

For international orders, you are responsible for return shipping, duties, and taxes. Refunds exclude original shipping costs and any import fees.

5. Contact Us

If you have questions about this Refund Policy or need assistance with a return, please contact us at: - Email: info@jessicamartin.org -

This Refund Policy is governed by the laws of the State of Arizona and the United States, without regard to conflict of law principles.